Every new patient call answered, every missed call texted back
We call and text new inquiries and missed calls within minutes, answer administrative questions, check whether the treatment fits and arrange the appointment in your schedule.
From $1,490 a monthMonth to monthMonthly reporting
Minutes
To first contact
The audited businesses took 42 hours on average to reply, and 23% never replied at all.
Prompt callbacks improve booking rates
New inquiries often arrive while the front desk is helping patients or after the practice has closed. We call and text promptly so the patient receives an answer without adding another task to your front desk.
Response time for new patient inquiries
21x
more likely to qualify an inquiry when you answer in 5 minutes rather than 30
MIT / Lead Response Management Study
23%
of the companies audited never replied at all to an inquiry sent through their own website
Harvard Business Review, "The Short Life of Online Sales Leads" (2011), audit of 2,241 companies
42 h
was the average time taken to reply by the ones that did respond
Harvard Business Review, "The Short Life of Online Sales Leads" (2011)
We make several attempts at different times and record every contact.
What's included
A team trained in the health sector handling everything between the inquiry and the first visit.
- A call and a text to every patient the moment the inquiry lands
- Repeat attempts at different hours until we reach them
- Answers to questions and the usual objections handled
- Qualification: we filter out the ones who do not fit your practice
- First visit booked straight into your calendar
- Reminders by text and email before the appointment
- Instant alert to your team for every interested patient
- Monthly report of contacts, appointments booked and attended
How we work
Receive the inquiry
It makes no difference whether it came from your ads, from Google or from your website. The clock starts the moment it arrives.
Contact and screen
We call and text. We answer questions, explain the treatment and check that it fits your practice.
Book and remind
We put the appointment in your calendar and send reminders up to the day of the visit to cut no-shows.
Report the results
Inquiries handled, median time to first contact, appointments booked, appointments kept. Four numbers you can check against your own schedule. Not impressions, not reach.
Review the service with you
Thirty minutes a month to read the report together and decide what to fix: the hours we cover, the script, which questions we can answer without asking you. The rest of the month you have the same person on text and email, not a ticket queue.
An unanswered inquiry may book with another practice.
Client results
We track what happens from the first inquiry to the appointment the patient attends.
72
new patient inquiries in the first month
19
appointments recovered from leads that had gone cold
$17,200
in treatment booked by patients the clinic already had
What our clients say
We have been working with 360 for several years and they have always been professional and reliable. They have helped us grow the business and build steady acquisition funnels that bring a constant flow of patients. They also look after our reputation and our social media.
Salud Dental BlancoSpainBefore working with 360, we were generating leads but losing too many because follow-up was inconsistent. Their team gave us a more structured system to contact, qualify and book patients into the clinic.
Dra VianySpainWe used to have several agencies and tools running different parts of our marketing, but there was no strategy holding them together. With 360 everything sits in one place: advertising, SEO, the website, social media, online reputation and patient follow-up. Now it feels like there is a team watching the whole process, from attracting the patient to making sure they actually arrive at the clinic.
TricapSpainWant to see where your practice is losing new patients?
Request a free reviewAll our services
You can buy them separately or all together. Open each one to see what it includes and what it costs.
- 01Google and Facebook ads
- 02Search and AI visibility
- 03Your website
- 04Social and content
- 05Answering and scheduling
- 06Recall and reactivation
- 07Reviews and reputation
- 08ADA website compliance
In the free assessment we tell you which of these your practice needs and which to start with.
Flat monthly fee, month to month
You know what you pay before you start. Ad spend is separate and you set it.
New Patients
$1,490/month
Ads, every new patient call and form answered in minutes, appointments booked, and your recall list worked.
- Ad creative: video, image and copy
- Campaign management, A/B tests and monthly reporting
- Every inquiry called and texted back within minutes
- Screening, scheduling and confirmation before the appointment
- Reactivation campaigns for overdue recall and unscheduled treatment
Growth 360
Most chosen$2,990/month
Everything above plus your website, your rankings, your content, your social and your reviews.
- Everything in the New Patients plan
- A fast website, built and maintained by us
- WCAG 2.1 AA verified, with a dated report you can show if asked
- Full SEO audit and technical fixes every month
- Up to 30 articles published on your site each month
- Original research reports that earn links and bring patients in
- Keyword and competitor research, tracked over time
- Managed presence on Instagram, Facebook and LinkedIn
- Outreach by email and LinkedIn, with the replies handled
- Reviews and reputation managed on your Google Business Profile
Prices are in US dollars and there is no sales tax on them. We invoice from outside the United States, so your accountant will want a Form W-8BEN-E from us for the file, and we send it without being asked. There is no annual contract and no cancellation fee.
Frequently asked questions
Still have one? Email us or call, and we will answer it straight.
Do you speak on behalf of my practice?
Yes. We introduce ourselves with your practice name, in the tone you set, using your treatment information. To the patient, we are your team.
What happens to my front desk?
They stop chasing calls and look after the people standing in front of them, which is the part of the job only they can do. We don't replace anybody. We take on the work your team physically cannot do while the waiting room is full.
How do you book into my calendar?
We connect to your scheduling system, or work from a shared calendar if you would rather not give access. You set the available slots and the rules.
What hours do you make contact?
We cover wide windows, evenings included, which is when most patients leave their details and when your front desk can no longer answer the phone.
Are there extra costs?
Call minutes, billed per minute at what they cost us and itemized on your invoice. For a normal practice volume it lands in single-digit dollars a month, which is small enough that people assume it is hidden somewhere. It is on the invoice.
Do you work with my specialty?
Yes: dental, med spa and aesthetics, chiropractic, therapy and mental health, dermatology, plastic surgery, physical therapy and eye care. The script changes with each of them, because screening a LASIK candidate, an auto injury case and somebody asking about therapy are three different conversations. The missed call is the same problem everywhere.
Review last month's missed inquiries
We review how new inquiries are handled and how many become first appointments.
Free analysis of your practice
Report in 24 hours. No obligation.