Your reviews are the first thing a new patient reads
We monitor and reply to every review on your Google Business Profile in your agreed tone, alert you when a negative review arrives and ask satisfied patients for a review.
From $1,490 a monthMonth to monthMonthly reporting
0
Reviews left unanswered
We reply to positive and negative reviews.
Low ratings can stop patients from calling
Patients often read your Google reviews before calling. A low rating or unanswered complaints can change their decision, even when the advertising and website have already done their job.
What we do with your listing
We ask for the review while the patient is still pleased, not in a batch three weeks later.
We reply to every one, the good and the bad, in your name and your tone.
We tell you the hour a negative review lands, so it never sits there unanswered overnight.
Your Google listing filled in properly: photos, services, hours, the questions people keep asking.
A monthly report with your average rating, the number of reviews, and how many calls the listing produced.
The monthly report connects review activity with calls from your Google listing.
What's included
Review monitoring, replies, patient review requests and monthly reporting.
- Collection of every review on your Google listing
- A reply written and published on each one, in your tone
- Immediate alert for any negative review
- Campaigns to encourage satisfied patients to rate you
- Analysis of what comes up most often in complaints
- Concrete improvement suggestions for the practice
- Google Business listing optimization
- Monthly report of rating, volume and trend
How we work
We audit your listing
We review your rating, your review history and what people say about you against the practices in your area.
We reply and alert
We answer every review in your tone and alert you the moment a negative one arrives.
We lift the rating
We ask satisfied patients for a rating at the right moment and tell you what to improve inside the practice.
Report the results
The monthly report shows new reviews, average rating and calls made from your Google listing.
Review complaints with you
We review recurring complaints with you each month and identify changes that may prevent them.
We reply to every review, including negative ones.
Client results
We track what happens from the first inquiry to the appointment the patient attends.
72
new patient inquiries in the first month
19
appointments recovered from leads that had gone cold
$17,200
in treatment booked by patients the clinic already had
What our clients say
We have been working with 360 for several years and they have always been professional and reliable. They have helped us grow the business and build steady acquisition funnels that bring a constant flow of patients. They also look after our reputation and our social media.
Salud Dental BlancoSpainBefore working with 360, we were generating leads but losing too many because follow-up was inconsistent. Their team gave us a more structured system to contact, qualify and book patients into the clinic.
Dra VianySpainWe used to have several agencies and tools running different parts of our marketing, but there was no strategy holding them together. With 360 everything sits in one place: advertising, SEO, the website, social media, online reputation and patient follow-up. Now it feels like there is a team watching the whole process, from attracting the patient to making sure they actually arrive at the clinic.
TricapSpainWant to see where your practice is losing new patients?
Request a free reviewAll our services
You can buy them separately or all together. Open each one to see what it includes and what it costs.
- 01Google and Facebook ads
- 02Search and AI visibility
- 03Your website
- 04Social and content
- 05Answering and scheduling
- 06Recall and reactivation
- 07Reviews and reputation
- 08ADA website compliance
In the free assessment we tell you which of these your practice needs and which to start with.
Flat monthly fee, month to month
You know what you pay before you start. Ad spend is separate and you set it.
New Patients
$1,490/month
Ads, every new patient call and form answered in minutes, appointments booked, and your recall list worked.
- Ad creative: video, image and copy
- Campaign management, A/B tests and monthly reporting
- Every inquiry called and texted back within minutes
- Screening, scheduling and confirmation before the appointment
- Reactivation campaigns for overdue recall and unscheduled treatment
Growth 360
Most chosen$2,990/month
Everything above plus your website, your rankings, your content, your social and your reviews.
- Everything in the New Patients plan
- A fast website, built and maintained by us
- WCAG 2.1 AA verified, with a dated report you can show if asked
- Full SEO audit and technical fixes every month
- Up to 30 articles published on your site each month
- Original research reports that earn links and bring patients in
- Keyword and competitor research, tracked over time
- Managed presence on Instagram, Facebook and LinkedIn
- Outreach by email and LinkedIn, with the replies handled
- Reviews and reputation managed on your Google Business Profile
Prices are in US dollars and there is no sales tax on them. We invoice from outside the United States, so your accountant will want a Form W-8BEN-E from us for the file, and we send it without being asked. There is no annual contract and no cancellation fee.
Frequently asked questions
Still have one? Email us or call, and we will answer it straight.
Can you delete negative reviews?
No, and be wary of anyone who promises it. Google only removes reviews that break its rules, and we file those when it applies. What does change the outcome is replying well and increasing the volume of good reviews.
Who writes the replies?
We do, in the tone we agree and respecting medical confidentiality: we never confirm that someone was a patient and never give clinical detail in public.
How do you get more reviews?
By asking the satisfied patient at the right moment, after the visit, by text or email, with a direct link. They are never bought or invented.
How long until my rating rises?
It depends how many reviews you already have. With few, it moves within weeks. With hundreds, it takes months of consistency because each new rating barely shifts the average.
What if the criticism is fair?
We tell you. Part of the service is telling you what keeps coming up in complaints, even when it is uncomfortable, because replying well to a real problem does not fix it while the problem is still there.
Do you work with my specialty?
Yes, and reviews are the one service that behaves almost identically across all of them: dental, med spa and aesthetics, chiropractic, therapy and mental health, dermatology, plastic surgery, physical therapy and eye care. What changes is the moment worth asking at, which is right after a visit that went well, and that moment is not in the same place for a chiropractor and for a surgeon.
Review your Google listing and ratings
We analyze your reviews, rating and listing information, then explain what we would change.
Free analysis of your practice
Report in 24 hours. No obligation.