Patient acquisition for private clinics: from new enquiry to booked appointment.
We generate new patient enquiries, contact every one of them within minutes, follow up until they respond and get them booked into your diary. And we recover the enquiries and the patients you have already paid to acquire.
Google & Meta AdsFollow-up on every enquiryAppointment bookingPatient reactivation
Getting the enquiry is only half the job.
An ad generates an enquiry. From there somebody has to call quickly, qualify, follow up, book the appointment and win back the ones who disappear along the way. Most agencies stop at the enquiry. We manage what happens afterwards.
Included: campaign management, landing pages, CRM, calls and WhatsApp, appointment tracking, reactivation and monthly reporting.
From enquiry to booked appointment
We generate the enquiries
Google and Meta campaigns built around the treatments you want to fill.
We contact every one
A call and a message to the new patient within minutes, not the next day.
We follow up until they answer
We do not leave it at one missed call or one unanswered WhatsApp.
We book the appointment
A qualified patient gets their first visit put straight into your diary.
We recover what was lost
We re-contact people who never booked, unsigned treatment plans and patients who stopped coming.
Everything is tracked
See where every enquiry came from, who contacted them and whether it ended in an appointment.
Acquisition is not getting an enquiry. It is getting somebody to sit down in your clinic.
Client results
Not just more enquiries: a system that turns them into attended appointments.
72
new patient enquiries in the first month
19
appointments recovered from leads that had gone cold
€14,800
in treatment booked by patients the clinic already had
What our clients say
We have been working with 360 for several years and they have always been professional and reliable. They have helped us grow the business and build steady acquisition funnels that bring a constant flow of patients. They also look after our reputation and our social media.
Salud Dental Blanco · MadridBefore working with 360, we were generating leads but losing too many because follow-up was inconsistent. Their team gave us a more structured system to contact, qualify and book patients into the clinic.
Dra Viany · MadridWant to see where your clinic is losing potential patients?
Request my free auditThe same operation, fitted to your kind of clinic
The journey is the same everywhere. What changes is which treatment is worth advertising, how long a patient takes to decide, and what has to be said to them while they think.
Dental clinics
Implants, orthodontics and cosmetic dentistry, and chasing the treatment plans that were never signed.
See how it works
Aesthetic medicine
Campaigns per treatment and a fast call, which is what decides who keeps the patient.
See how it works
Dermatology clinics
Separating the medical enquiry from the cosmetic one before anybody picks up the phone.
See how it works
Hair and transplant clinics
A decision that matures over months, so the follow-up matters more here than almost anywhere.
See how it works
Physiotherapy and rehab
The problem is rarely the first session. It is the ones abandoned before the course is finished.
See how it works
Ophthalmology
High value surgery decided slowly, and compared against every clinic in the province.
See how it works
Plastic surgery
Discretion, regulated advertising, and a consultation that has to be earned before it is booked.
See how it works
Fertility clinics
The longest and most emotional decision in private healthcare, and the least tolerant of a slow reply.
See how it works
Psychology and mental health
People write at eleven at night. What happens in the next few hours decides whether they come.
See how it works
Flat monthly fee, no lock-in
You know what you pay before you start. Ad spend is separate and you decide it.
Acquisition
499 €/month
Ads, contact within minutes, appointment booking and patient reactivation.
- Ad production: video, image and copy
- Publishing, A/B tests and monthly reporting
- Every patient contacted by call and WhatsApp, within minutes
- Qualification, booking and appointment follow-up
- Reactivation campaigns for patients who went cold
Growth 360
Most chosen999 €/month
Everything above plus your website, your positioning, your content, your social and your reputation.
- Everything in the Acquisition plan
- A fast, optimised website, built and maintained by us
- WCAG 2.1 AA accessibility verified, with a dated report to evidence compliance
- Full SEO audit and technical fixes every month
- Up to 30 articles published on your site each month
- In-depth sector reports that bring patients to your site
- Keyword and competitor research, tracked over time
- Managed presence on LinkedIn, Instagram and Facebook
- Outreach by LinkedIn, WhatsApp and email, with replies handled
- Reviews and reputation managed on your Google listing
Frequently asked questions
Still have one? Message us on WhatsApp or call, and we will answer it straight.
How do I attract patients to my practice if I have only just opened?
At the start the fast route is advertising, because attracting patients through ranking takes months and a practice that just opened does not have that runway. You begin with ads on the searches happening in your area and a properly built Google listing, which is what carries a new practice, and in parallel the ranking work goes in so that in a few months you are not paying for every visit.
How is this different from an advertising agency?
An advertising agency hands you enquiries and its job ends there. We carry on afterwards: we call every enquiry within minutes, we follow up by phone and WhatsApp if there is no reply, we book the first appointment and we recover stalled treatment plans. It is the part where most of the money is lost and the part almost nobody covers.
How long until the first patient comes in?
Ads and enquiry follow-up start producing appointments within weeks. Ranking on Google takes between three and six months. That is why you start with the first while the second is being built.
Do I have to change my website or my booking software?
No. We work with what you already have. If your booking system allows an integration, we build it, and if not, we hand the appointments over however you prefer to work with them. If your website is the problem, we tell you so in the assessment and we can take it on.
Who calls the patients, you or my reception?
We do. Your team carries on running the clinic and receives the appointment already booked and confirmed. If you would rather your reception called, we leave the enquiries ranked by priority so they start with the most likely one.
Can I hire the advertising on its own?
Yes, and there is a page for each piece. That said, if you hire only the ads and enquiries still go unanswered the same day, the result does not change. That is why the entry plan already includes the call and the booking.
How much does it cost?
From 499 EUR a month for the Acquisition plan, which includes ads, contact with every enquiry, appointment booking and recovery. The Growth 360 plan, at 999 EUR, adds ranking, website, content, social and reputation. No lock-in. There is a breakdown further down set against what each piece costs separately.
Do you work with my speciality?
Yes. Dental, aesthetics, dermatology, hair, physiotherapy, ophthalmology, plastic surgery, fertility and psychology. Each has its own page with the treatments and the messages that work in that sector.
How do I know the appointments came from you?
Because it is measured end to end. Every enquiry is tied to the campaign, the search and the ad that brought it, and the calls are recorded. The monthly report is appointments with their source, not impressions or reach.
Request your free patient acquisition audit
How your clinic gets enquiries today, how quickly each one is contacted and exactly where patients are lost before booking. Findings and recommendations within 24 hours.
Free analysis of your clinic
Report in 24 h. No obligation.