We call every patient within minutes and book the appointment
Every enquiry that lands on your site gets a call and a WhatsApp from our team. We answer questions, filter out the ones who do not fit and leave the first visit booked in your calendar. Your front desk stops chasing the phone.
From 499 EUR a monthNo lock-inMonthly reporting
Minutes
To first contact
The sector average is 42 hours, and one enquiry in three is never contacted at all.
The best ad in the world is useless if nobody calls.
The enquiry arrives at seven in the evening. Your front desk is closing the practice, and tomorrow the calendar starts first thing. By the time someone returns the call, the patient has booked elsewhere. That is not a failure of your team: nobody can work the desk and the phone at the same time.
Whoever answers first gets the patient
21x
more likely to qualify an enquiry when you answer in 5 minutes rather than 30
MIT / Lead Response Management Study
23%
of the companies audited never replied at all to an enquiry sent through their own website
Harvard Business Review, "The Short Life of Online Sales Leads" (2011), audit of 2,241 companies
42 h
was the average time taken to reply by the ones that did respond
Harvard Business Review, "The Short Life of Online Sales Leads" (2011)
We keep trying as often as it takes, at the hours patients actually pick up.
What's included
A team trained in the health sector handling everything between the enquiry and the first visit.
- Call and WhatsApp to every patient the moment the enquiry lands
- Repeat attempts at different hours until we reach them
- Answers to questions and the usual objections handled
- Qualification: we filter out the ones who do not fit your clinic
- First visit booked straight into your calendar
- Reminders by WhatsApp, SMS and email before the appointment
- Instant alert to your team for every interested patient
- Monthly report of contacts, appointments booked and attended
How we work
The enquiry lands
It makes no difference whether it came from your ads, from Google or from your website. The clock starts the moment it arrives.
We contact and qualify
We call and message on WhatsApp. We answer questions, explain the treatment and check that it fits your clinic.
We book and remind
We put the appointment in your calendar and send reminders up to the day of the visit to cut no-shows.
An unanswered enquiry does not wait. It books somewhere else.
Client results
Not just more enquiries: a system that turns them into attended appointments.
72
new patient enquiries in the first month
19
appointments recovered from leads that had gone cold
€14,800
in treatment booked by patients the clinic already had
What our clients say
We have been working with 360 for several years and they have always been professional and reliable. They have helped us grow the business and build steady acquisition funnels that bring a constant flow of patients. They also look after our reputation and our social media.
Salud Dental Blanco · MadridBefore working with 360, we were generating leads but losing too many because follow-up was inconsistent. Their team gave us a more structured system to contact, qualify and book patients into the clinic.
Dra Viany · MadridWant to see where your clinic is losing potential patients?
Request a free reviewExplore all our services
You can hire them separately or all together. Open each one to see what it includes and what it costs.
- 01Advertising and acquisition
- 02SEO on Google and the AIs
- 03Your website
- 04Social and content
- 05Contact and booking
- 06Follow-up and reactivation
- 07Reputation and reviews
- 08Website legal compliance
In the free assessment we tell you which ones your clinic needs and which to start with.
Flat monthly fee, no lock-in
You know what you pay before you start. Ad spend is separate and you decide it.
Acquisition
499 €/month
Ads, contact within minutes, appointment booking and patient reactivation.
- Ad production: video, image and copy
- Publishing, A/B tests and monthly reporting
- Every patient contacted by call and WhatsApp, within minutes
- Qualification, booking and appointment follow-up
- Reactivation campaigns for patients who went cold
Growth 360
Most chosen999 €/month
Everything above plus your website, your positioning, your content, your social and your reputation.
- Everything in the Acquisition plan
- A fast, optimised website, built and maintained by us
- WCAG 2.1 AA accessibility verified, with a dated report to evidence compliance
- Full SEO audit and technical fixes every month
- Up to 30 articles published on your site each month
- In-depth sector reports that bring patients to your site
- Keyword and competitor research, tracked over time
- Managed presence on LinkedIn, Instagram and Facebook
- Outreach by LinkedIn, WhatsApp and email, with replies handled
- Reviews and reputation managed on your Google listing
Frequently asked questions
Still have one? Message us on WhatsApp or call, and we will answer it straight.
Do you speak on behalf of my clinic?
Yes. We introduce ourselves with your clinic name, in the tone you set, using your treatment information. To the patient, we are your team.
What happens to my receptionist?
They stop chasing calls and focus on the patients in front of them, which is where they add value. We do not replace your team: we take away the work they cannot do while staffing the desk.
How do you book into my calendar?
We connect to your scheduling system, or work from a shared calendar if you would rather not give access. You set the available slots and the rules.
What hours do you make contact?
We cover wide windows, evenings included, which is when most patients leave their details and when your front desk can no longer answer the phone.
Are there extra costs?
Call minutes are billed per minute at cost. For a typical clinic volume that is a few euros a month, itemised on your invoice.
Do you work with my speciality?
Yes. We work with every kind of private medical clinic: dental, aesthetics, dermatology, physiotherapy, ophthalmology, hair transplant, gynaecology and more.
Count how many enquiries went cold last month
We will look at how your interested patients are handled today and tell you how many first visits you are leaving on the table.
Free analysis of your clinic
Report in 24 h. No obligation.