Your reviews are the first thing a new patient reads
We gather every review on your Google listing, reply to them for you in your tone, alert you the moment a negative rating appears and encourage your satisfied patients to leave theirs.
You pay for resultsNo lock-inOne invoice
0
Reviews left unanswered
All of them answered, the bad ones included, which are exactly the ones people read.
Nobody calls a clinic with 3.8 stars.
The patient who had already decided opens your Google listing before dialling. That is where they choose. Two bad reviews left unanswered, or a stalled rating, stop more enquiries than any fault in your ads, and they are a good deal cheaper to fix.
What we do with your listing
We gather your reviews and watch for new ones in real time.
We reply to each one in your tone, negatives included.
We encourage satisfied patients to rate you, at the right moment.
And we alert you the instant a bad one arrives, so nothing festers.
What's included
Monitoring, response and continuous improvement of what is said about your clinic.
- Collection of every review on your Google listing
- A reply written and published on each one, in your tone
- Immediate alert for any negative review
- Campaigns to encourage satisfied patients to rate you
- Analysis of what comes up most often in complaints
- Concrete improvement suggestions for the clinic
- Google Business listing optimisation
- Monthly report of rating, volume and trend
How we work
We audit your listing
We review your rating, your review history and what people say about you against the clinics in your area.
We reply and alert
We answer every review in your tone and alert you the moment a negative one arrives.
We lift the rating
We ask satisfied patients for a rating at the right moment and tell you what to improve inside the clinic.
An unanswered review is answering on your behalf.
The same thing, bought separately
This is the complete patient-acquisition operation for a clinic and what it costs to buy from separate suppliers. The highlighted rows are what this page covers.
| Task | Who does it | Typical cost |
|---|---|---|
| Build and run the ads | Marketing agency | 600 - 1,500 €/mo |
| Chase every enquiry | Reception or your own staff | 1,600 - 2,400 €/mo |
| Book and attend | Your team | On payroll |
| Follow-up and reactivation | Nobody | 0 €, revenue lost |
| Build and maintain the website | Web agency | 300 - 1,200 €/mo |
| Get found on Google | SEO agency | 400 - 1,500 €/mo |
| Publish content and reports | Content agency | 500 - 2,000 €/mo |
| Post on social | Freelance or agency | 300 - 1,200 €/mo |
| Outreach and growth on LinkedIn | Community manager or sales rep | 800 - 2,000 €/mo |
| Manage reviews and reputation | Reputation agency | 300 - 800 €/mo |
Separately
4,800 - 12,600 €/mo
Several invoices, several contacts, and gaps in between them.
With us
from 499 €/mo
One team, one invoice, and nobody waiting on anybody else.
This is one step, not the whole journey
Bringing the patient in counts for little if nobody calls them, if your website does not convince, or if your reviews stall the decision. We cover all seven steps, which is why none of them falls between two suppliers.
- 01Advertising and acquisition02SEO on Google and the AIs03Your website04Social and content05Contact and booking06Follow-up and reactivation
In the free review we explain how each step fits your clinic and which one is worth starting with.
Clinics already running one joined-up process
Not just more enquiries: a system that turns them into attended appointments.
We have been working with 360 for several years and they have always been professional and reliable. They have helped us grow the business and build steady acquisition funnels that bring a constant flow of patients. They also look after our reputation and our social media.
360 Clinic Consulting helped us stop treating patient acquisition as just advertising. They improved the full process: campaign strategy, lead follow-up, appointment booking and reporting. The biggest change was that every enquiry finally had a clear next step.
Before working with 360, we were generating leads but losing too many because follow-up was inconsistent. Their team gave us a more structured system to contact, qualify and book patients into the clinic.
What stood out was the speed and organisation. Leads were contacted quickly, the messaging was professional, and we had much better visibility over what was happening between the first enquiry and the booked appointment.
360 gave us one joined-up process instead of separate providers working in isolation. Marketing, lead management, appointment booking and follow-up all became part of the same patient acquisition system.
We were spending on campaigns but did not have enough control over what happened after a patient filled in a form. 360 helped us close that gap with faster contact, better follow-up and clearer reporting.
The value was not just in getting more enquiries. It was in improving how those enquiries were handled. The team helped us reduce missed opportunities and turn more interest into real appointments.
360 Clinic Consulting understood that every specialty has a different patient journey. They helped us build a more consistent process across campaigns, WhatsApp, phone follow-up and appointment coordination.
Their approach was practical and focused on execution. Instead of only giving advice, they helped us organise the actual flow from new enquiry to booked visit, including reminders and recovery of patients who had gone cold.
For high-value treatments, follow-up matters. 360 helped us create a more professional patient journey, making sure interested patients were contacted properly, informed clearly and followed up without pressure.
Working with 360 gave us a clearer view of our acquisition funnel. We could see where enquiries were coming from, how they were being handled, and where improvements were needed to generate more attended appointments.
A site scoring 88 out of 100 that was not bringing in patients
We audited the site of a dental group we work with. Technically spotless, and ranking on the first page of Google for eighteen searches, eight of them in the top three. The problem was none of those numbers.
3-clinic dental group
A client of ours
- Over 44,000 patients
- 4.8 stars on Google
- Audit dated 3 August 2026
What the audit said
- 88/100
- overall score
- 100/100
- technical
- 100/100
- content
- 18
- searches in the top 10
And this is what it ranked for
Real positions measured on Google Spain.
- 1[nombre de la clínica] dentista[clinic name] dentistTheir own brand
- 2[nombre de la clínica][clinic name]Their own brand
- 3cómo curar las boquerashow to cure mouth soresInformational query
- 4comida blancawhite foodUnrelated
- 4cómo saber si tengo tonsilolitosdo I have tonsil stonesInformational query
- 5piorrea antes y despuésgum disease before and afterInformational query
- 6tonsilolitos cómo eliminarloshow to remove tonsil stonesInformational query
The diagnosis
The highest positions are their own name, which they already had. Of the rest, not one belongs to somebody who wants to book. A person looking up how to cure mouth sores is not choosing a dentist, and a person searching for white food is not looking for a clinic at all: they land there through a coincidence with the practice name. A hundred and seventeen articles were generating almost all of the traffic and almost none of the appointments.
What we do about it
The job is not to rebuild the site. It is to keep every URL that already ranks, because that is where years of authority sit, and build on top of it what does not exist yet: one page per treatment and one per area, written for somebody who has already decided to be treated and is only choosing where.
This is the part almost nobody does. It is easy to see 88 out of 100 and call the work finished.
Flat monthly fee, no lock-in
You know what you pay before you start. Ad spend is separate and you decide it.
Acquisition
499 €/month
Ads, contact within minutes, appointment booking and patient reactivation.
- Ad production: video, image and copy
- Publishing, A/B tests and monthly reporting
- Every patient contacted by call and WhatsApp, within minutes
- Qualification, booking and appointment follow-up
- Reactivation campaigns for patients who went cold
Growth 360
Most chosen999 €/month
Everything above plus your website, your positioning, your content, your social and your reputation.
- Everything in the Acquisition plan
- A fast, optimised website, built and maintained by us
- Full SEO audit and technical fixes every month
- Up to 30 articles published on your site each month
- In-depth sector reports as a patient magnet
- Keyword and competitor research, tracked over time
- Managed presence on LinkedIn, Instagram and Facebook
- Outreach by LinkedIn, WhatsApp and email, with replies handled
- Reviews and reputation managed on your Google listing
Frequently asked questions
Still have one? Message us on WhatsApp or call, and we will answer it straight.
Can you delete negative reviews?
No, and be wary of anyone who promises it. Google only removes reviews that break its rules, and we file those when it applies. What does change the outcome is replying well and increasing the volume of good reviews.
Who writes the replies?
We do, in the tone we agree and respecting medical confidentiality: we never confirm that someone was a patient and never give clinical detail in public.
How do you get more reviews?
By asking the satisfied patient at the right moment, after the visit, by WhatsApp or email, with a direct link. They are never bought or invented.
How long until my rating rises?
It depends how many reviews you already have. With few, it moves within weeks. With hundreds, it takes months of consistency because each new rating barely shifts the average.
What if the criticism is fair?
We tell you. Part of the service is telling you what keeps coming up in complaints, even when it is uncomfortable, because replying well to a real problem does not fix it while the problem is still there.
Do you work with my specialty?
Yes. We work with every kind of private medical clinic: dental, aesthetics, dermatology, physiotherapy, ophthalmology, hair transplant, gynecology and more.
See what your Google listing is saying
We analyse your reviews and your rating, and tell you what is costing you patients and how to fix it.