Your reviews are the first thing a new patient reads
We gather every review on your Google listing, reply to them for you in your tone, alert you the moment a negative rating appears and encourage your satisfied patients to leave theirs.
From 499 EUR a monthNo lock-inMonthly reporting
0
Reviews left unanswered
All of them answered, the bad ones included, which are exactly the ones people read.
Nobody calls a clinic with 3.8 stars.
The patient who had already decided opens your Google listing before dialling. That is where they choose. Two bad reviews left unanswered, or a stalled rating, stop more enquiries than any fault in your ads, and they are a good deal cheaper to fix.
What we do with your listing
We gather your reviews and watch for new ones in real time.
We reply to each one in your tone, negatives included.
We encourage satisfied patients to rate you, at the right moment.
And we alert you the instant a bad one arrives, so nothing festers.
What's included
Monitoring, response and continuous improvement of what is said about your clinic.
- Collection of every review on your Google listing
- A reply written and published on each one, in your tone
- Immediate alert for any negative review
- Campaigns to encourage satisfied patients to rate you
- Analysis of what comes up most often in complaints
- Concrete improvement suggestions for the clinic
- Google Business listing optimisation
- Monthly report of rating, volume and trend
How we work
We audit your listing
We review your rating, your review history and what people say about you against the clinics in your area.
We reply and alert
We answer every review in your tone and alert you the moment a negative one arrives.
We lift the rating
We ask satisfied patients for a rating at the right moment and tell you what to improve inside the clinic.
An unanswered review is answering on your behalf.
Client results
Not just more enquiries: a system that turns them into attended appointments.
72
new patient enquiries in the first month
19
appointments recovered from leads that had gone cold
€14,800
in treatment booked by patients the clinic already had
What our clients say
We have been working with 360 for several years and they have always been professional and reliable. They have helped us grow the business and build steady acquisition funnels that bring a constant flow of patients. They also look after our reputation and our social media.
Salud Dental Blanco · MadridBefore working with 360, we were generating leads but losing too many because follow-up was inconsistent. Their team gave us a more structured system to contact, qualify and book patients into the clinic.
Dra Viany · MadridWant to see where your clinic is losing potential patients?
Request a free reviewExplore all our services
You can hire them separately or all together. Open each one to see what it includes and what it costs.
- 01Advertising and acquisition
- 02SEO on Google and the AIs
- 03Your website
- 04Social and content
- 05Contact and booking
- 06Follow-up and reactivation
- 07Reputation and reviews
- 08Website legal compliance
In the free assessment we tell you which ones your clinic needs and which to start with.
Flat monthly fee, no lock-in
You know what you pay before you start. Ad spend is separate and you decide it.
Acquisition
499 €/month
Ads, contact within minutes, appointment booking and patient reactivation.
- Ad production: video, image and copy
- Publishing, A/B tests and monthly reporting
- Every patient contacted by call and WhatsApp, within minutes
- Qualification, booking and appointment follow-up
- Reactivation campaigns for patients who went cold
Growth 360
Most chosen999 €/month
Everything above plus your website, your positioning, your content, your social and your reputation.
- Everything in the Acquisition plan
- A fast, optimised website, built and maintained by us
- WCAG 2.1 AA accessibility verified, with a dated report to evidence compliance
- Full SEO audit and technical fixes every month
- Up to 30 articles published on your site each month
- In-depth sector reports that bring patients to your site
- Keyword and competitor research, tracked over time
- Managed presence on LinkedIn, Instagram and Facebook
- Outreach by LinkedIn, WhatsApp and email, with replies handled
- Reviews and reputation managed on your Google listing
Frequently asked questions
Still have one? Message us on WhatsApp or call, and we will answer it straight.
Can you delete negative reviews?
No, and be wary of anyone who promises it. Google only removes reviews that break its rules, and we file those when it applies. What does change the outcome is replying well and increasing the volume of good reviews.
Who writes the replies?
We do, in the tone we agree and respecting medical confidentiality: we never confirm that someone was a patient and never give clinical detail in public.
How do you get more reviews?
By asking the satisfied patient at the right moment, after the visit, by WhatsApp or email, with a direct link. They are never bought or invented.
How long until my rating rises?
It depends how many reviews you already have. With few, it moves within weeks. With hundreds, it takes months of consistency because each new rating barely shifts the average.
What if the criticism is fair?
We tell you. Part of the service is telling you what keeps coming up in complaints, even when it is uncomfortable, because replying well to a real problem does not fix it while the problem is still there.
Do you work with my speciality?
Yes. We work with every kind of private medical clinic: dental, aesthetics, dermatology, physiotherapy, ophthalmology, hair transplant, gynaecology and more.
See what your Google listing is saying
We analyse your reviews and your rating, and tell you what is costing you patients and how to fix it.
Free analysis of your clinic
Report in 24 h. No obligation.